The worst has happened, your Mac/iCloud/MDM Platform has been compromised - what do you do first? In this talk, we'll guide you through the process of managing a cyber incident, including the actions you should take and the pitfalls to avoid. We'll explore how to detect and identify an incident, as well as the best practices for containing it and recovering from its impact. Additionally, we'll discuss how to plan for future cyber incidents and the exercises you can undertake to improve your response capabilities.

Jon Rhoades is the IT and Cyber Security Manager for St Vincent's Insitute of Research in Melbourne. He almost has a Master of Cyber Security from Charles Sturt University and is a Certified Information Security Manager (CISM). He is also a prolific XWorld speaker, having presented at most X Worlds over the past 10+ years.

Amidst the continual evolution of technology, the intricate landscape of navigating compliance and regulatory frameworks presents heightened challenges. Integral to compliance is the imperative need of identifying the correct considerations, whereby an organization's chosen approach becomes a cornerstone in their success. This session endeavors to delve into the requisite considerations and deliberations essential in evaluating compliance needs, while concurrently upholding the intrinsic human entitlement to privacy. Moreover, it aims to underscore the pivotal role of selecting suitable controls in mitigating friction between organizations and their end-users. We will analyze various compliance frameworks and demonstrate how Jamf Compliance Editor can identify gaps and essential considerations to prioritize a secure-first mindset

Winston is an experienced Technologist in the field of Cybersecurity focusing on Apple EDR, Compliance Framework & Zero-Trust Network Access, with diverse experience across Enterprise Data Storage (SAN & NAS), Distributed Software Defined Storage Architecture, Cloud Storage Solution (AWS & Azure), Backup Solution (Commvault) & Virtualization (VMware/HyperV). Winston being a Technical Specialist across multiple Enterprise Domain, is an enthusiastic, friendly, easygoing and energetic person, and always looking for opportunity to share his ideals and concepts.

IT teams have so much emphasis placed on onboarding devices, and there are valid reasons for this. Onboarding is crucial to the success of any deployment, and has a great impact on a new employee / student / users device experience, however this emphasis is disproportiante to the time investment required from any IT Team. When compared to the actual day to day of maintaining a fantastic user experience and ensuring the devices are adhering to the required compliance frameworks, meetings organisational security standards, onboarding is insignificant, so lets have a look at what is actually going to make the biggest impact on everyone life. What happens after those first 20 minutes? The hard work begins, because now teams face the challenge of keeping up with an increasing cycle of change. We can skip past the checkboxes of onboarding and jump into the core concepts behind a successful user / device lifecycle, core tools and projects that will help IT, Infosec and EUC teams keep up with their day to day, and the ever changing asks of them, as well as key time saving mechanisms to facilitate user satisfaction and reduce IT stress.

Aaron is a Pre-Sales Engineer at Jamf, who specialises in serving the unique needs of commerical and education customers alike. Having worked with Apple Technology for close to two decades, Aaron is driven by a deep passion for optimising Apple technology in the workplace or classroom.

While Account-Driven User Enrollment promises a seamless experience, there are critical pitfalls that organizations must be aware of. In this presentation, we’ll explore the intricacies of implementing Account-Driven User Enrollment, drawing from our experiences at SEEK. From design considerations to practical insights, we’ll share the hurdles we encountered and the valuable lessons learned. Join us as we unravel the complexities and discuss strategies for successful implementation.

Martin has considerable experience working with Apple products. With more than fifteen years of experience both in Australia and Europe, he has worked in a range of environments from small service providers to large enterprise environments. He is currently a Senior Engineer in the Client Platform Team at SEEK.

In the rapidly evolving landscape of educational technology, the ability to efficiently manage and refresh devices is critical for maintaining seamless learning experiences. This presentation introduces Apple's Return to Service functionality, a revolutionary tool within iOS/iPadOS 17, designed to significantly streamline the management of shared and temporary device workflows in educational environments. We will delve into the key features of Return to Service, including its ease of use, the capability for fast device refreshes that can be initiated by the end user, one-touch device redeployment, and automated iOS refreshes. Furthermore, the presentation will highlight real-world applications of Return to Service through case studies from Universities and K-12 Schools. Join us to explore how Return to Service can change the way you think about iOS/iPadOS device management in schools and universities.

Emily, is a Customer Success Manager at Jamf, who collaborates with educational institutions ranging from childcare centers to universities, leveraging her extensive two-decade IT background. Her expertise is rooted in a previous role as an Information Systems Administrator in a large K-12 school, where she specialised in managing Apple devices. Passionate about enhancing educational environments, Emily is dedicated to sharing her knowledge to refine workflows and introduce operational efficiencies with technology.

Learn the ins and outs of turning your Python scripts into packages. Discover why packaging will aid in workflows related to CICD, and the ideal ways to structure your projects. This session offers practical advice and key insights for both new and experienced developers looking to streamline their Python development process.

James is a Staff Engineer currently working at the Commonwealth Bank of Australia where he is helping to craft the best experience for engineers in Australia. You can often hear hosts and guests alike say "Sorry James" on the Mac Admins Podcast that he edits each week. Outside of work, you can find James with his family, building the latest LEGO set, or trying to build a new Magic Commander deck with his kids.

In an age of Yubikeys and data breaches, security has become a huge focus for most Apple admins. Thankfully, it’s now possible to achieve perhaps the ultimate level of personal data security: a sub-dermal security key. The Vivokey Apex Flex is a cryptographically-capable NFC platform that supports FIDO2, TOTPs, HMAC, PGP and more. It works as a Tesla keycard! It even has a literal app store for crying out loud! This session will detail the Apex Flex’s features, show it in action, explain how to get the most out of it in the Apple ecosystem, and describe the presenter’s journey with NFC implants generally.

Damo has been working in the Apple world since 2011 and is passionate about making technology work for all humans. He has been using Shortcuts since it was Workflow, and has pioneered its use with Jamf APIs. Damo is a Presales Engineer at Compnow, supporting enterprise and education customers in partnership with Apple via the AAER and AAES programs, and helps organise Melbourne Apple Admins. Damo is also a low-end cyborg with four NFC chips implanted throughout his body. Aside from Shortcuts, Damo also loves home automation, mixed reality and sci-fi. And guitar and bushwalking in an attempt to counter so much tech.